IT Technical Support / Systems Admin Pathway
I have always been a bit of a techie or geek. I love to pull things apart and put them back together. I’m a systems thinker and a strong trouble-shooter. I love to see a problem and know that I will be able to get to the bottom of it. I like to be right and I usually am.
I’m a doer and a bit of a gamer.
I’m IT Technical Support.
Time 2 – 5 weeks online
Date Available now
Cost Free for veterans
TYPE OF VETERAN REQUIRED
Potential Income: $44,474 – $90,541
Job Stability: High
Barriers to Entry: Low
Current Employability: High
Future Employability: High
Locations: Canberra, Sydney and Melbourne
Titles: Systems Administrator, IT Support, Level One Support Technician.
Companies: All banks, Government Agencies and Technology companies.
IT Technical Support Officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
Depending on the size of the organisation, a Technical Support Officer’s role may span one or more areas of expertise. Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. Therefore, it’s crucial to ensure the correct running and maintenance of the IT systems. They may also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software. The easiest entry point for a career is a government IT department due to clearance, or an IT reseller.
At WYWM, we train you as a Systems Administrator to get you started.
We up-skill for free to bridge skills gaps so chat to a WithYouWithMe career consultant if you are unsure about anything listed here.
– The ability to think logically and a good memory of how software and operating systems work.
– Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
– The ability to work well in a team.
– Problem solving skills.
– A strong customer focus.
– The ability to prioritise your workload.
– Attention to detail.
Companies recruiting veterans through this pathway: